Privacy Policy

At Rieko Clouds ("we", "us", "our"), your privacy is paramount. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud storage platform.

1. Information We Collect

Personal data you provide:

• Full name, username, email address, and password (hashed).
• Payment information (processed by our third‑party payment provider – we do not store full payment details).
• Newsletter preferences (if you opt in).

Automatically collected data:

• Usage logs: IP address, browser type, device info, pages visited, and actions (upload, delete, etc.).
• Storage metrics: file names, sizes, timestamps (file content is encrypted and private to you).
• Audit logs for security (kept for 12 months).

2. How We Use Your Information

• To provide, operate, and improve the Service (e.g., file storage, playback, document reading).
• To authenticate your identity and secure your account.
• To send you service notifications (password reset, storage limit alerts, legal updates).
• To respond to support requests and enforce our Terms.
• To detect and prevent fraud, abuse, or illegal activity.
• If you opt in, to send you occasional product updates and offers (unsubscribe anytime).

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area, we process your data based on:

• Contract performance – to provide the service you requested.
• Legitimate interests – to secure the platform, prevent abuse, and improve our service.
• Consent – for optional newsletters.
• Legal obligation – where required by law (e.g., responding to a court order).

4. Data Sharing & Disclosure

We do not sell your personal data. We may share data only in the following cases:

• With your consent (e.g., if you choose to share a file via a public link).
• Service providers – hosting, payment processing, email delivery – all under strict confidentiality agreements.
• Legal compliance – if required by law or to protect our rights and safety.
• Business transfers – in the event of a merger or acquisition, with notice to you.

5. Data Retention

We retain your personal data as long as your account is active. When you delete your account, all files and associated personal data are permanently erased within 30 days. Audit logs (non‑identifiable) may be kept for up to 12 months for security purposes.

6. Your Privacy Rights (GDPR, CCPA, etc.)

Depending on your location, you may have the right to:

• Access – request a copy of your data.
• Rectification – correct inaccurate data.
• Erasure – delete your account and data ("right to be forgotten").
• Restrict processing – limit how we use your data.
• Data portability – receive your data in a structured format.
• Object to direct marketing – unsubscribe from newsletters.
• Withdraw consent – where processing is based on consent.

To exercise these rights, email privacy@riekocloud.com. We will respond within 30 days.

7. Security Measures

We implement industry‑standard security: encryption of files at rest (AES‑256), TLS 1.3 for data in transit, hashed passwords, and regular security audits. However, no method of transmission over the Internet is 100% secure; you use the service at your own risk.

8. International Data Transfers

Your data may be stored and processed on servers located in [Your Country]. By using our service, you consent to this transfer. For EU users, we ensure adequate safeguards (e.g., Standard Contractual Clauses).

9. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with data, contact us to remove it.

10. Changes to This Privacy Policy

We may update this policy from time to time. Material changes will be notified via email or a prominent notice on the website. Your continued use after changes constitutes acceptance.

11. Contact Us

For privacy‑related questions or to exercise your rights:
📧 privacy@riekocloud.com
📍 Rieko Clouds, [Your Business Address]

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